I have a number of opinions and none are
stronger than those connected to things I spend money on. I have
an obsession with getting the most value for my hard earn money.
This obsession has manifested into frustration with the evolution
of the consumer buyers role in purchase transactions. It is my
belief that retailers have evolved to a point where they now over-powers
their own customers. This is my attempt to not reverse the retail
evolution, but stimulate buyer evolution to rebalance value in
everyday household purchases.
Once upon a time retailers were small and every
customer and every sale was important to that reseller. If the
transaction experience did not satisfy a customer, future purchases
were in jeopardy and retailers depend on future purchases. Personal
recommendations wee also critical. Most retailers could not afford
to put future business in jeopardy. Therefore they only carried
quality products that reflected well on them as a retailer. They
sold products to customers that were the right product and they
backed up their products with service. That was then.
Enter the "chain" or the "superstore." Thanks
to national advertising and the ability to sell to large amounts
of customers retailers are able to generate new customers quickly
and cheaply. That means that every customer’s value to a
retailer is marginalized to a negligible level. The customer has
become valuable only as a group and valueless as an individual.
In other words a retailer can afford to lose your business. A
retailer can survive and most of the time not even notice the bad
P.R. you disseminate through your social network of family and
friends. The term “buyer beware” has never been more
true. Not in the aspect of “safety” but in the aspect
of “value.” The only way for buyers to protect
themselves is to do their own primary research. Buyers can no longer
rely on a seller to know about their products or care about the
buyers needs. The individual buyer is valueless. Sites like Amazon.com
and InsiderPages.com have made great strides in supplying buyers
with the information they need to make the right purchases, but
there needs to be more.
This site is devoted to improving the purchases of our visitors and
to develop consumer protection from retailer negligence and greed.
If you have a story to tell the will help others to improve their
buying experience email it and I will post it. One shared experience
at a time can make a big difference in taking back the individuals
role in the retailer / buyer relationship. |